Arrived at waltermart around 430pm so decided to have an early dinner i ordered the house special set my wife and mother in law ordered the 2sets for 390pesos the last time or couple days its only 370pesos we also ordered clubhouse sandwich and 3pcs banana walnut pancakes. Food tasted good. Place need some renovation even the aircon, chair and ceiling need to be replace. Service is ok.

I love Pancake House's current corporate initiative to focus on creating a personalized customer experience. Whether it is in answer to the presence of IHOP in the Philippines, or simply part of the dawning realization among Philippine businesses that differentiating through customer focus generates more repeat customers and ultimately more profits, they got me hook line and sinker.

They call me by name, they greet me "welcome back" (I think they do this for everyone, though - a clever way of conditioning customers), they politely check if I need anything else (I don't even mind that they do this with an upsell for other items in their menu), and the best part is they make me feel that their interest and concern are genuine!

I can't rave enough, I mean I already love the Pancake House franchise for sentimental reasons - as it is so indelibly tied to my memories of slow weekends after swimming classes - and I feel comfortable in the warm homey feel of each outlet - with the booths, the movie posters, and a constant stream of music from movie soundtracks (on my last visit here I heard songs from "10 Things I Hate About You", and "50 First Dates").

On top of that, the entire menu is comfort food of consistent quality (take that IHOP's soggy waffles!).